Welcome to the City of Austin’s Open Records Requests management and tracking center!
This service will increase citizen access to public information while allowing the City the ability to meet and exceed all state Open Records compliance rules. With the Open Records Center, individuals go to one central location on the City’s website to submit an Open Records request. Requestors have the ability to log into the Open Records Center to track the status of requests, communicate with the City, and either receive records electronically, mailed to them, or they may pick them up. Requestors will also be able to search for answers to common Open Records questions in the knowledge base library.
The City of Austin’s goal with respect to open records requests is to provide high-quality customer service to residents, business owners, and stakeholders in accordance with state and federal open government/public information laws and practices. Section 552.234 of the Texas Public Information Act provides that a person may make a written request for information by delivering the request by U.S. mail, electronic mail, hand delivery, or any appropriate method approved by the governmental body.
Accordingly, please submit all open records requests as follows:
- United States Mail: Open Records P.O. Box 689001, Austin, Texas 78768
- Email: public.information@austintexas.gov
- Hand Delivery: City Hall, 4th Floor, 301 W. 2nd Street
- Austin Police Department Headquarters: 715 E. 8th Street
- City’s Online Public Records Center: http://www.austintexas.gov/pir
Texas Public Information Act - Information Request Form
(If the information requested is unclear or if a large amount of information is requested you may use this form to clarify or narrow your request.)
